Patient Rights

ModernMD Urgent Care is committed to providing quality care that respects and upholds the rights of our patients. A patient is any person experiencing a medical need/condition at any time in their life. We present the following patient rights and responsibilities.

You have the right to:
Be treated with respect, compassion, and consideration. We will strive to provide service that recognizes your personal dignity, values, and beliefs, and confidentiality of protected health information (HIPAA). Care is provided in a safe and secure environment in a manner that is sensitive to cultural, racial, religious, or other needs. We will not discriminate on the basis of race, creed, sex, national origin, religion, age, disability, or source of payment.

Privacy and confidentiality. Any care discussion, examination, or treatment will be conducted discreetly. All communications and records regarding your care will be protected according to federal guidelines. Refer to company’s Notice of Privacy Practices for details. You can expect a response from the Patient Representative and/or Administration when you or a family member has a significant complaint.

Information about illness and options for treatment. You have the right to know the identity of physicians, nurses, and others involved in your care, including students, residents, or other trainees. You will receive complete and current information concerning your diagnosis, treatment, and prognosis in terms that you can understand. In order to make an informed decision, you will receive an explanation of the treatment, including possible benefits, side effects, known risks and likelihood of success. Any alternative treatment will also be explained. You and your family have the right to participate in care decisions.

Access to quality care that meets your needs. Within its capacity and policies, ModernMD Urgent Care will provide reasonable access to care at your request for appropriate and medically indicated care and services. We will provide evaluation, service, and/or referral as indicated by the urgency of the case. You have the right to a complete explanation concerning the need for and the risks, benefits and alternatives of a transfer of care.

Review of records. You may request a copy of your medical records and have the records pertaining to your medical care explained or interpreted as necessary, except when restricted by law. Refer to company’s Notice of Privacy Practices for details.

Participate in research programs. You may consent or decline to participate in research studies or clinical trials affecting care and treatment or requiring direct patient involvement. Studies will be fully explained to you prior to consent, and your refusal to participate will not compromise your care.

Refuse treatment. You may accept or refuse any procedure, drug, or treatment and will be informed of the risks and benefits of such refusal.

Have an Advance Directive. Your living will, health care proxy, or durable power of attorney for health care will be honored to the extent permitted by law and ModernMD Urgent Care policy. A designated decision maker, such as a guardian, next of kin, or legal authorized person may communicate your wishes and exercise your patient rights if you are unable.

Resolve issues and have questions/concerns answered. You may receive information on policies that relate to patient care, treatment, and responsibilities. Resources available for resolving concerns, grievances, and questions include the ModernMD Urgent Care Operations Management Team and/or NYSDH at 1-866-821-2809.

Be informed of the cost of your care. You have the right to be informed of ModernMD Urgent Care charges for services and available payment methods. Cash pay pricing is available from receptionists at each location. Insurance billing pricing will be referred to our corporate billing office.

The patient is responsible to:

• Provide to the best of your knowledge accurate and complete information about present complaints, past illness, hospitalizations, medications, and other matters relating to your health. Participate in health care decisions and follow the treatment plan given by your physician. This includes following instructions of nurses and other health personnel carrying out the plan of care and enforcing ModernMD Urgent Care rules and regulations.
• Assure that the financial obligations of your health care are fulfilled as promptly as possible.
• Plan for your actions if you refuse treatment or do not follow the practitioner’s instructions.
• Follow the ModernMD Urgent Care rules and regulations affecting your care and conduct.
• Be considerate of the rights of other patients and ModernMD Urgent Care personnel and assist in the control of noise, smoking, and number of visitors. Be respectful of the property of other persons and of ModernMD Urgent Care